Since 1946, Goodrich Roofing has been privileged to serve residents of Albuquerque, Edgewood, Los Alamos and many other New Mexico communities. We’ve stayed in business so long thanks to the word-of-mouth recommendations of satisfied customers. If you are a Goodrich Roofing customer, please share your experience in order to help prospective clients make their decision.
“We wanted to take a moment to thank you for the excellent service we received from one of your employees, Brook Poulsen. From the moment he arrived at our home to look at our roof and give us an estimate he has treated us with courtesy, respect and friendliness. We appreciate his professionalism and the fact that when he said he was going to do something he did it! He explained and walked us through the process of having our roof replaced and although the times we have had to deal with our insurance company being a little resistant Brook was always patient, understanding and helpful.
We wanted to bring this to your attention because good people like Brook are rare theses days, we are very pleased with our new roof and we will gladly refer your company and Brook to friends or family that may need your services.”
– Sayers, W.Jay and Sayers, Loretta
“This letter is to commend Brook Poulsen for his professionalism and expertise in the organization of the roof repair water/hail damages to my home.
It seems nowadays it is very difficult to locate adequate services, but Brook went over and beyond to help me with the insurance issues to correct unexpected repairs to this home.
To Goodrich Roofing ie: Brook and Patty My sincerest gratitude!!”
– Rodriguez, Elizabeth
“It was such a pleasure doing business with you and Goodrich Roofing. We love our new roof.
Enclosed please find the GAF rebate check in the amount of $ 300.00. This should close out our account with a 0 balance owed
Again, thank you so very much!”
– Jennings, Randy
“I want to commend you and your company for the excellent job done on my home after hail damage was reported to our insurance carrier. I am extremely pleased with the job done. The crew was efficient and thoughtful while working in my yard and roof.
Brook Poulsen made numerous trips to work with me and our insurance carrier after the damage was reported. His knowledge of the type of work require and his concern and expertise. To complete the job smoothly and correctly was exempliary. This speaks well of your company and I feel you are fortunate to have him on the job.
I would be happy to refer Brook and your company to any other prospective customers. I cannot express how wonderful it was to have Brook as my contact person at this hectic time. It is not something we find shown these days in our every changing work force.
Again, thank you!”
“Often your customers like to tell your Better Business Bureau how well they were treated by your company and how pleased they were with your services. We’ve enclosed a copy for you.
In times like these, we are proud to call you a BBB Accredited Business. Congratulations and keep up the good work!
Have a good day!”
– Duran, Allison
“To Salvador & the amazing crew of roofers at Goodrich!
Never would we have believed a team of hardworking roofers could make this roofing project so painless to survive! You were all amazing to watch; from the shirtsleeves on freezing days- the surefootedness on this steep roof and the cheerful attitude by all-not a lazy one among you!
Thank you, from the bottom of our hearts!”
– Deb & Ken Brown
“Your representative Mark Rosen has been a huge help to me!
I’m in the process of purchasing a home and the home inspection required a roof. Mark was able to provide the appropriate information to the seller and she is getting the work done by Goodrich – and I get to move forward with confidence in my purchase.
Mark’s knowledge of your business has been pivotal in making this happen and earning the business. Several other roofing companies have given bids but Mark really went a little further in educating me, the seller and the Real Estate agents.
Your company’s reputation seems well earned.”
– Chadwick, Clifton
“Almost 6 years ago I had you folks replace the roof on my home. I can’t really remember the details, but I was very impressed with your company all through the process.
Afterwards, I found some debris in my skylights – you immediately sent someone to assist and the problem was resolved.
Now, at a point where my warranty has expired, I found a problem that I believed to be an oversight in the roofing job that created some problems for me with my stucco and walls. If I was correct, the oversight certainly would have dated back to my warranty period. You could have easily said “sorry – your warranty expired.”. You didn’t. You were polite and responsive and sent someone out today.
David Holguin determined that the roof was not the problem. He was polite, responsive, informative and extremely helpful. I come from a customer service management background and David has it down. You couldn’t have a better person representing you with customers. The man is warm, natural, easy-going and extremely professional. He is also quite believable.
You guys are a class act. While it appears you are not responsible for fixing my current problem, you stood by your product, treated me with respect and did the right thing.
You will continue to get my referrals when I know of folks with roofing problems and my business if and when needed.”
– Grover, Diane
“I wanted to take the time to inform you of my complete satisfaction with the result of the new roof your company provided in May 2012. While I am sure that your company has done bigger jobs, I certainly consider the job at Silver, S.E., due to its size and complexity, to be quite daunting as well as demanding. While there still is some clean-up that needs to be completed, overall the job was done professionally by your very hard working, dedicated, and respectful employees.
Salvador, who led the onsite crew, was always on time and seemed to always have respected command of those he supervised. Those of your employees who Salvador supervised were the hardest and most accomplished laborers I have ever had the opportunity to be involved with. This job was very challenging in that there were no easy access points that would allow multiple layers of old roofing to be disposed of. This required uncounted trips from the house to dumping locations.
All materials, including asphalt shingles and decking for the entire area of the roof, had to be hand carried up ladders by individual workers to the crew who was working on the roof. I never once heard any complaints coming from of your workers while performing these repeated herculean tasks. Clean up of large amounts of roofing debris was performed on a constant basis, so as not to interfere with actual re-roofing.
Mark Rawson, who was my immediate Goodrich contact person, was a very knowledgeable and accommodating person. He was always on time and followed through on promises. Even when he was away on a previous scheduled vacation, he took the time and effort to inform me of another contact person at Goodrich, should any problems arise. In my humble estimation, Mark was the prime person who was ultimately responsible for the success of this job.
Please feel free to use this letter in any way that may help you to promote your ongoing business interests.”
– Reiselt, Gordon
“John I just wanted to drop you a word of praise for your job foreman FRANCISCO, very professional and personable, along with a hard working crew of polite young men. They did a superior job and I would not hesitate to recommend you to both friends and neighbors for any of their roofing needs, VERY refreshing to know that there are still some people with integrity in the work place. Once again, thank you to David for being patient with me, and for all of the GOODRICH family. GOD bless all of you.”
– Bee, Thomas