Using the internet to find a local company for your roofing project means you must read reviews to make a hiring decision. A recent study shows that 91% of people check them regularly or occasionally while 84% trust like them personal recommendations. On average, about 7 out of 10 people read 1 to 6 reviews first before forming an opinion.
Why have online reviews become the norm? If you ask Goodrich Roofing, here’s how they can help you separate the good roofers from the bad:
They Are a Lie Detector
Reading roofing contractor reviews from reliable sources, such as Angie’s List®, GAF and Houzz, is the best way to debunk false claims. Although honest professionals are the heart and soul of the thriving home improvement industry, some bad eggs would say anything for business. Without customer-generated testimonials, you might learn the truth the hard way.
Thanks to review platforms, any customer who cares about fellow homeowners would gladly act as polygraphs to expose contractor lies. Reviews, however, don’t just dwell on the negatives; they also give credit where credit is due. While even the most trustworthy roofers might still get negative comments, it’s wise to know one’s batting average when sizing up your prospect.
They Warn Against Scams
Checking out an adequate number of online reviews can protect you against unsavory contractor practices. Although some scams are extremely popular, reading testimonials from real-life customers is a good way to find out the new ways disreputable businesses rip people off.
They Reflect Dispute Resolution Policies
Any reasonable person knows that things don’t always go as planned. But then again, it doesn’t mean roofing contractors can get away with broken promises and unmet expectations. All upright roofers have policies in place to resolve minor misunderstandings and major conflicts in a satisfactory way.
Reviews can give you a lot of insight into your prospective contractor’s way of dealing with bad customer experiences. This is why some testimonials might tell unhappy stories and come with high ratings.
At Goodrich Roofing, we take pride in receiving rave reviews on a regular basis. We feature many of them on our website, but you can also find out what our customers say about us on Angie’s List and GAF. We encourage you to read as many as you can to determine whether we deserve your business or not.
If you’re ready to work with the most-experienced roofer in New Mexico, schedule a meeting with Goodrich Roofing at your convenience. Call us at (505) 219-4450 to set up your appointment, and get a free estimate.